Privacy Policy

Introduction

This privacy policy explains how Agencyflornivo Financial Planning Pty Ltd collects, uses, and protects your personal information when you use our financial planning subscription service. We are committed to protecting your privacy and complying with Australian Privacy Principles.

Information We Collect

We collect information necessary to provide our financial planning services and improve your experience:

Personal Information

• Name, email address, phone number, and mailing address
• Financial information including income, assets, liabilities, and investment goals
• Identity verification documents as required by financial services regulations
• Communication preferences and service interaction history

Usage Data

• Website navigation patterns and feature usage statistics
• Device information including IP address, browser type, and operating system
• Service usage patterns and performance metrics

How We Use Your Information

We use your information for the following purposes:

• Providing personalized financial planning services and investment guidance
• Communicating about your account, services, and important updates
• Improving our services and developing new features
• Complying with legal obligations and regulatory requirements
• Preventing fraud and maintaining service security

Legal Basis for Processing

We process your information based on the following legal grounds:

We process your data on the basis of consent and legitimate business interest.

• Your consent for marketing communications and optional services
• Contractual necessity for providing financial planning services
• Legal obligations under Australian financial services law

Data Sharing and Disclosure

We may share your information in limited circumstances:

• With service providers who assist in delivering our services
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Financial records are typically retained for seven years as required by Australian regulations.

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information and understand how it's used
• Request correction of inaccurate or incomplete information
• Object to processing for direct marketing purposes
• Request deletion of your information where legally permissible
• Withdraw consent for processing based on consent
• Lodge complaints with the Office of the Australian Information Commissioner

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze website usage. You can manage cookie preferences through your browser settings.

For detailed information, please see our Cookie Policy. Cookie Policy.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or website notices.

Contact Us

For questions about this privacy policy or to exercise your rights, contact us: